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She's Got Game Too!
Online Women's Fashions
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How do I get in contact with shesgotgametoo.com?Our customer's satisfaction is our number one priority. If you have any questions, suggestions, or concerns, please contact us via email: customerservice@shesgotgametoo.com. We will respond within 48 hours.
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Do you offer a pay later optionAt this time, She's Got Game Too does not offer a pay later option.
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What payment options do I have with She's Got Game Too?She's Got Game Too accepts secure payment via PayPal and most major credit and debit cards. How to pay with a credit/debit card: - Select your shipping address or create a new one - Enter your card details and click "Submit" - Your payment will be processed and a receipt will be emailed to you. Your card will be charged once you've sucessfully paid.
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Can I still return items if they are worn, damaged, or have the tags removed?"Unfortunately, you can only return items that are unworn, unwashed, undamaged, and have the original tags/packaging attached. Due to Covid 19, the following items cannot be returned or exchanged: bodysuits, swimsuits, jewelry, and accessories (no exceptions). Sale items are final sales and will not be able to be returned.
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Does shesgotgametoo.com except exchanges?We offer exchanges on a case-by-case bases. Due to high order volume & the high risk of sellouts, we will only be able to process exchanges on a case-to-case bases for size replacements or other appropriate reasons determined by She's Got Game Too. Please contact us via email: customerservice@shesgotgametoo.com within 5 business days of delivery for a return authorization if you need to return any items. All RA requests will be authorized or declined within 15 days of the receipt of merchandise. A restocking fee of up to 25% of the value of the merchandise may be imposed on non-defective returns. Items will not be accepted for return without prior authorization, no exceptions. Returns must: Be postmarked within 10 (ten) days of RA Authorization. Be received in original, unused condition with original product packaging and original tags attached. If an item has stains, smell of cigarette smoke, perfume, or deodorant, has animal hair, or any appearance of being worn, it will not be accepted as a return and you will be responsible for the re-shipping fee. Include original invoice or a copy of the order confirmation emailed to you. Please indicate the reason for returning. Please see our complete Return & Exchange Policy for more information.
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How do I receive a refund?We DO NOT offer refunds at this time. Store credit will be issued within 5 business days of the return arriving at the warehouse for the purchase price of all eligible returned merchandise subject to a 10% restock fee.
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What if my order is damaged or defective?Please inspect your order immediately upon receipt. DO NOT return before contacting us. If you believe you have received damaged or defective merchandise, you MUST contact us within 3 days of receipt. No Exceptions. If we do not receive notification within 3 days, the return will be rejected, and no store credit or exchange will be issued. Process to report damage/defect: Use your smartphone to take pictures of the damaged/defective area and email the images to customerservice@shesgotgametoo.com, including the tag in the image showing it is still attached to the item. Indicate “Damaged” or “Defective” in the subject line. Include the first and last name on your She's Got Game Too account, order#, and product code or name of the item. We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing. Please see our complete" Return & Exchange Policy" under "Damaged or Defective Merchandise" for more information.
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Where do I send returns?PLEASE MAIL RETURNS TO: SHE'S GOT GAME TOO! ATTN: RETURNS DEPT PO Box 21384 El Sobrante, CA 94820
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Do I have to pay shipping charges?Shipping charges will be applied to all orders placed with us. Shipping costs are not included in the subtotal and will be calculated at the time of checkout by USPS. Therefore, Shipping Address information must be provided to receive a shipping quote. If your order must be shipped in multiple boxes, or in separate shipments in the event an item is not in stock and must ship at a later date, shipping and handling charges for the entire order will be assessed at the point of checkout. We charge only ONCE for shipping for the entire order. At this time, Priority Express shipments are not available. No cancellations accepted after shipment of order. Shipping fees are non-refundable. Returns shipping charges is the responsibility of the customer. Please see our complete "Shipping Policy" for more information.
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How do I track my order's progress?Users are able to track orders by accessing "Orders" from the customer's login menu bar and select "My Orders". Select the apporpriate order you are tracking. If you have any trouble tracking an order, you can contact our customer service department via email: customerservice@shesgotgametoo.com. Please provide your registered email address and order number. We will respond with 48 hours.
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What carrier does shesgotgametoo.com use to ship their merchandise?Please note we use USPS for all shipments. USPS may delay shipment of your package due to unforeseen events and weather. Please contact shipping courier if there is an issue with shipment. USPS contact number is 1-800-275-8777. We do not have control over packages after it has left our warehouse. USPS is experiencing shipping delays due to Covid and they are not doing any shipment guarantees at this time.
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What countries does Shesgotgametoo.com ship to and how long does the shipping process take?At this time, Shesgotgametoo.com only ships withing the United states. Shipments generally take approximately 5-7 business days AFTER 3-5 business days warehouse processing time. Please make sure to read our complete Shipping & Returns Policy for more information.
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What if my shipment is lost or misdirected in transit?Shipments lost or misdirected in transit to the destination will be reshipped to the customer once it has been determined the original shipment cannot be delivered within a reasonable time frame. We are not responsible for lost or stolen shipments when incorrect addresses are provided by the customer. Any packages returned to us as undeliverable will be re-shipped at customer expense. We are not responsible for refunding or replacing shipments for packages shown as delivered. We will supply order and tracking information for customers to provide to the U.S. Postal Service to file a claim. We will work with customers to replace packages after sending us a copy of their filed police report.
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Can I change or cancel my order?At She's Got Game Too, we work diligently to fulfill orders as quickly as possible. Therefore, we cannot cancel or change any orders once they have been processed, under any circumstances. Before purchasing, please make sure the items in your order and your information at checkout are correct. If you are unsure, please EMAIL or CALL us before placing your order. If we have yet to process your order, a cancellation request may be authorized and approved. Please note that She's Got Game Too does not issue any refunds, if your cancellation is approved you will receive store credit for your purchase. Please allow 5 business days to process the order cancellation.
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How do I know if my order has been received?Once your order is placed, you will receive a confirmation email letting you know that our team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information.
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How long does it take for my order to be processed?We do not process or ship orders on weekends or holidays. Orders received by 3pm Pacific Standard Time (PST) Monday-Thursday and 12pm Pacific Standard Time (PST) on Friday will be processed and shipped the same day. Orders received after these times will be processed and shipped the following business day. Please see our "Shipping Policy" for more information.
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Is shopping with shesgotgametoo.com safe?We consider the protection of sensitive information to be a sound business practice, and to that end we employ appropriate organizational, physical, technical and procedural safeguards, which seek to protect your personal information in our possession or under our control to the extent possible from unauthorized access and improper use. Please make sure to read our complete Store Policy under Privacy & Safety for more information.
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What sizes do you carry?We carry sizes Small, Medium and Large and in some styles, 0-15. Our shoes sizes range from 5 to 10 with some styles carrying half sizes. We currently do not carry plus sizes; however, we are working on expanding our wardrobe to include more sizes! Our clothing runs true to size. We encourage customers to always check product descriptions for details regarding the material and fit of the item. We are not responsible for incorrect size ordering.
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