Shipping & Returns
Shipping Policy
We pride ourselves on 100% customer satisfaction. The normal processing and shipping period will take 7-14 business days. Shipments generally take approximately 5-7 business days AFTER 3-5 business days warehouse processing time. Once your order is placed, you will receive a confirmation email letting you know that our team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. We do not process or ship orders on weekends or holidays. Orders received by 3pm Pacific Standard Time (PST) Monday-Thursday and 12pm Pacific Standard Time (PST) on Friday will be processed and shipped the same day. Orders received after these times will be processed and shipped the following business day.
Shipping charges will be applied to all orders placed with us. Shipping costs are not included in the subtotal and will be calculated at the time of checkout by USPS. Therefore, Shipping Address information must be provided to receive a shipping quote. If your order must be shipped in multiple boxes, or in separate shipments in the event an item is not in stock and must ship at a later date, shipping and handling charges for the entire order will be assessed at the point of checkout. We charge only ONCE for shipping for the entire order. At this time, Priority Express shipments are not available. No cancellations accepted after shipment of order. Shipping fees are non-refundable.
We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses or other unforeseen issues. Should you have any questions or concerns regarding shipping charges or you have any issues with your package, feel free to email us at customerservice@shesgotgametoo.com.
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Please note we use USPS for all shipments. USPS may delay shipment of your package due to unforeseen events and weather. Please contact shipping courier if there is an issue with shipment. USPS contact number is 1-800-275-8777.​ We do not have control over packages after it has left our warehouse. USPS is experiencing shipping delays due to Covid and they are not doing any shipment guarantees at this time.
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Shipments lost or misdirected in transit to the destination will be reshipped to the customer once it has been determined the original shipment cannot be delivered within a reasonable time frame. We are not responsible for lost or stolen shipments when incorrect addresses are provided by the customer. Any packages returned to us as undeliverable will be re-shipped at customer expense. We are not responsible for refunding or replacing shipments for packages shown as delivered. We will supply order and tracking information for customers to provide to the U.S. Postal Service to file a claim. We will work with customers to replace packages after sending us a copy of their filed police report.
Cancellation Policy
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You may cancel your order as long as your order is still in process. Once your order has been shipped, you cannot cancel your order. Refunds will only be given as "Store credit". Please allow 5 business days to process the order cancellation.
Return & Exchange Policy
She's Got Game Too promise to do our best to deliver amazing products and the best customer care experience possible. We remain firm on our return policy with all of our customers. Shipping fees are non-refundable in the case of returns and return shipping costs are the responsibility of the customer. (See instructions below regarding damages/defects).
We offer exchanges on a case by case bases. Due to high order volume & the high risk of sellouts, we will only be able to process exchanges on a case to case bases for size replacements or other appropriate reasons determined by She's Got Game Too. Please contact us via email: customerservice@shesgotgametoo.com within 5 business days of delivery for a return authorization if you need to return any items. All RA requests will be authorized or declined within 15 days of the receipt of merchandise. A restocking fee of up to 25% of the value of the merchandise may be imposed on non-defective returns. Items will not be accepted for return without prior authorization, no exceptions.
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Returns must:
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Be postmarked within 10 (ten) days of RA Authorization.
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Be received in original, unused condition with original product packaging and original tags attached.
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If an item has stains, smell of cigarette smoke, perfume, or deodorant, has animal hair, or any appearance of being worn, it will not be accepted as a return and you will be responsible for the re-shipping fee.
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Include original invoice or a copy of the order confirmation emailed to you. Please indicate the reason for returning.
We DO NOT offer refunds at this time. Store credit will be issued within 5 business days of the return arriving at the warehouse for the purchase price of all eligible returned merchandise. ​
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DAMAGED OR DEFECTIVE MERCHANDISE:
Please inspect your order immediately upon receipt. DO NOT return before contacting us.
If you believe you have received damaged or defective merchandise, you MUST contact us within 3 days of receipt. No Exceptions. If we do not receive notification within 3 days, the return will be rejected and no store credit or exchange will be issued.
Process to report damage/defect:
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Use your smartphone to take pictures of the damaged/defective area and email the images to customerservice@shesgotgametoo.com, including the tag in the image showing it is still attached to the item.
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Indicate “Damaged” or “Defective” in the subject line.
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Include the first and last name on your She's Got Game Too account, order#, and product code or name of the item.
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We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.
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Exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects, and the buyer will pay return shipping if a return to our warehouse is attempted.
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You will receive a response from our customer support team within 24 to 48 business hours (Monday through Friday - Business Hours Only).
THANK YOU AGAIN FOR YOUR BUSINESS!
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CLEARANCE AND ACCESSORY SALES ARE FINAL AND ARE NON-RETURNABLE. THESE ITEMS ARE GENERALLY INDICATED WITH A PRICE ENDING IN $0.99. SPECIAL SALES WITH DISCOUNTS OVER 25% ARE ALL SALES FINAL. WE ENFORCE THIS POLICY STRICTLY AND STORE CREDIT WILL NOT BE GIVEN FOR RETURNED ITEMS MARKED AS ACCESSORIES OR SALE ITEMS.
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ANY ITEMS REJECTED FOR RETURN WILL REQUIRE A RE-SHIPPING FEE. IF WE DO NOT RECEIVE THE RE-SHIPPING FEE WITHIN 7 DAYS, WE WILL DONATE ALL ITEMS TO CHARITY.
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PLEASE MAIL RETURNS TO:
SHE'S GOT GAME TOO!
ATTN: RETURNS DEPT
PO Box 21384
El Sobrante, CA 94820 .